Safe Steps Therapy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, submit an enquiry, make a referral, apply for a role or access our services.
By using our website or providing information to Safe Steps Therapy, you agree to the collection and use of your information in accordance with this Privacy Policy.
Personal Information We Collect
We may collect personal information when you interact with us, including when you complete a contact form, referral form, careers form, service enquiry form or communicate with our team by phone, email or through our website.
The type of personal information we may collect includes:
- Name
- Phone number
- Email address
- Address or location
- Date of birth
- Parent, carer, guardian or referrer details
- Service or therapy needs
- NDIS-related information, where provided
- Health, disability, developmental or therapy-related information relevant to your enquiry or referral
- Information provided in application forms, resumes or cover letters
- Any other information you choose to provide to us
We only collect information that is reasonably necessary for us to respond to enquiries, manage referrals, provide services, communicate with clients and support the operation of Safe Steps Therapy.
Website Information We Collect
When you visit our website, we may automatically collect certain information about your device and browsing activity. This may include your browser type, IP address, time zone, pages viewed, referral source, date and time of visit and how you interact with the website.
We may collect this information using technologies such as:
- Cookies: Small data files placed on your device to help improve your browsing experience.
- Log files: Records of website activity including IP address, browser type, referring pages and date/time stamps.
- Pixels, tags or analytics tools: Technologies used to understand how visitors use our website and improve our online content.
You can adjust your browser settings to disable cookies, although some parts of the website may not function properly if cookies are disabled.
How We Use Your Personal Information
Safe Steps Therapy may use your personal information to:
- Respond to enquiries and contact form submissions
- Review and manage referrals
- Assess service availability and waitlist options
- Communicate with clients, families, carers, referrers and support coordinators
- Provide or coordinate therapy services
- Understand support needs and match enquiries with suitable services
- Manage appointment, intake or onboarding processes
- Process employment or contractor applications
- Improve our website, services and communication
- Maintain internal records
- Meet legal, professional, administrative or regulatory obligations
We may use website information to improve the performance, usability and content of our website, including understanding how visitors find and interact with our pages.
Health and Sensitive Information
As a therapy provider, Safe Steps Therapy may collect health, disability or therapy-related information where it is necessary to understand your needs, respond to a referral or provide appropriate support.
We take additional care when handling health and sensitive information. This information is only collected, used or shared where it is necessary for our services, where you have provided consent, or where required or authorised by law.
Sharing Your Personal Information
We do not sell your personal information.
We may share your personal information only where necessary and appropriate, including with:
- Safe Steps Therapy staff, clinicians or authorised team members
- Referrers, support coordinators, carers or family members involved in your support, where appropriate
- Third-party service providers who help us operate our website, systems, forms, email or administration
- Professional advisers, insurers or regulators where required
- Government, legal or regulatory bodies where required or authorised by law
Where we use third-party providers, we take reasonable steps to ensure your personal information is handled securely and only used for the purpose it was provided.
Google Analytics and Website Tracking
We may use analytics tools such as Google Analytics to help us understand how visitors use our website. These tools may collect information such as pages visited, time spent on the website, device type and general location information.
This information helps us improve our website, content and user experience.
Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored in secure digital systems, email platforms, website form systems, client management systems or internal records. Access is limited to authorised team members or service providers who need the information for legitimate business or service purposes.
Data Retention
We retain personal information for as long as necessary to provide services, manage enquiries, comply with legal and professional obligations, resolve disputes and maintain accurate records.
When personal information is no longer required, we will take reasonable steps to securely delete, de-identify or destroy it, unless we are required to retain it by law.
Accessing or Correcting Your Information
You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access or making changes to your information.
Do Not Track
Our website does not currently alter its data collection or use practices when a “Do Not Track” signal is received from your browser.
Third-Party Links
Our website may contain links to third-party websites or platforms. Safe Steps Therapy is not responsible for the privacy practices, content or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business operations or legal obligations.
Any updates will be published on this page with the revised version taking effect from the date it is posted.
Contact Us
For more information about this Privacy Policy, to request access to your personal information, or to make a privacy-related enquiry or complaint, please contact us:
Safe Steps Therapy
Email: [email protected]
Phone: 0439 387 892
Location: Edensor Park, NSW 2176
